Zammad API nodes for Node-RED

2026-10-14 23:17:40 +02:00
commit 2f47e7eb6c
19 changed files with 1243 additions and 0 deletions
@@ -0,0 +1,36 @@
+# Secrets & credentials
+.env
+.env.*
+*.pem
+*.key
+credentials*
+credentials.json
+token*
+secrets*
+
+# Dependencies
+node_modules/
+
+# Build artifacts
+dist/
+build/
+*.log
+
+# OS files
+.DS_Store
+Thumbs.db
+desktop.ini
+
+# IDE
+.vscode/
+.idea/
+*.swp
+*.swo
+
+# Docker
+.dockerignore
+
+# Temp
+tmp/
+temp/
+*.tmp
@@ -0,0 +1,9 @@
+FROM nodered/node-red:latest
+
+USER root
+
+COPY nodes/ /opt/nextcloud-nodes/node-red-contrib-nextcloud-zammad
+COPY entrypoint.sh /entrypoint.sh
+RUN chmod +x /entrypoint.sh
+
+ENTRYPOINT ["/entrypoint.sh"]
@@ -0,0 +1,170 @@
+# nextcloud-nodered-zammad
+
+Node-RED nodes for the [Zammad](https://zammad.org/) helpdesk API. Part of the
+[nextcloud-nodered](https://kode.hannesahlin.se/n3wk/) suite.
+
+## Package
+
+`node-red-contrib-nextcloud-zammad`
+
+## Nodes
+
+| Node | Type | Purpose |
+|------|------|---------|
+| `zammad-config` | config | Base URL + Token (or Basic auth) |
+| `zammad-api` | function | Generic HTTP caller — any method + endpoint |
+| `zammad-ticket` | function | list, search, get, create, update, articles, addArticle, tags, addTag |
+| `zammad-user` | function | me, list, search, get, create |
+| `zammad-organization` | function | list, search, get, create |
+
+## Installation
+
+### Prerequisites
+
+- An existing [nextcloud-node-red](https://kode.hannesahlin.se/n3wk/nextcloud-nodered-ocs-api) installation.
+- A Zammad API token with `ticket.agent` permission, created while logged into `support.hanssonit.se`.
+
+### Quick install (recommended)
+
+```bash
+git clone https://github.com/kode-tjenester/nextcloud-nodered-zammad.git
+cd nextcloud-nodered-zammad
+export NODERED_DIR=/path/to/your/nextcloud-node-red
+bash bootstrap-install.sh
+cd $NODERED_DIR
+docker compose build --no-cache
+docker compose up -d
+```
+
+### Manual install
+
+```bash
+export NODERED_DIR=/path/to/your/nextcloud-node-red
+bash integrate-into-nodered.sh
+```
+
+The integrate script:
+1. Copies all `.js` and `.html` files into `$NODERED_DIR/nodes/`.
+2. Copies the package to `$NODERED_DIR/opt/nextcloud-nodes/node-red-contrib-nextcloud-zammad/`.
+3. Patches `$NODERED_DIR/entrypoint.sh` to install the nodes on container start.
+4. Is idempotent — safe to run multiple times.
+
+## Authentication
+
+| Method | Header | Notes |
+|--------|--------|-------|
+| Token (preferred) | `Authorization: Token token=<your-token>` | Create token on support.hanssonit.se with `ticket.agent` permission |
+| Basic | `Authorization: Basic base64(user:pass)` | Username is typically just `Hannes` (not full email) |
+
+**Important:** Base URL must be `https://support.hanssonit.se/api/v1/`.
+Using `zammad.kafit.se` or other hosts will result in authentication errors.
+
+## Node Details
+
+### zammad-ticket
+
+Operations: `list`, `search`, `get`, `create`, `update`, `articles`, `addArticle`, `tags`, `addTag`.
+
+**Create from individual properties:**
+```
+msg.title      = "Order #31921 – Lars Gardelin (LRG Invest AB)"
+msg.customer   = "lars@lrginvest.se"
+msg.body       = product list + address + phone
+msg.group      = "Orders"
+msg.state      = "open"
+msg.priority   = "2 normal"
+```
+
+**Create from full JSON payload:**
+```
+msg.payload = { title: "...", customer: "...", body: "...", group: "..." }
+```
+
+**Search syntax (Zammad query):**
+```
+state.name:open
+title:order
+customer.email:foo@example.com
+```
+
+### zammad-api
+
+Generic HTTP caller. Override config via:
+- `msg.method` — GET, POST, PUT, DELETE
+- `msg.endpoint` — `/tickets`, `/users/search`, etc.
+- `msg.payload` — request body
+- `msg.headers` — additional headers
+
+## Vertical Integration Flow: WooCommerce → Zammad → Nextcloud
+
+This example creates a Zammad ticket from a WooCommerce order and organizes
+the customer in Nextcloud.
+
+```json
+[
+    {
+        "id": "wc-trigger",
+        "type": "inject",
+        "name": "New Order",
+        "topic": "",
+        "payload": "",
+        "payloadType": "date",
+        "repeat": "",
+        "crontab": "",
+        "once": true,
+        "x": 150, "y": 100
+    },
+    {
+        "id": "wc-extract",
+        "type": "function",
+        "name": "Extract Order Info",
+        "func": "msg.title = 'Order #' + msg.payload.number + ' – ' + msg.payload.billing.first_name + ' ' + msg.payload.billing.last_name;\nmsg.customer = msg.payload.billing.email;\nmsg.body = 'Products:\\n';\nfor (let item of msg.payload.line_items) {\n    msg.body += '- ' + item.name + ' x' + item.quantity + ' (' + msg.payload.currency + ' ' + item.total + ')\\n';\n}\nmsg.body += '\\nTotal: ' + msg.payload.currency + ' ' + msg.payload.total + '\\n';\nmsg.body += 'Address: ' + msg.payload.billing.address_1 + ', ' + msg.payload.billing.city + ' ' + msg.payload.billing.postcode + '\\n';\nmsg.body += 'Phone: ' + msg.payload.billing.phone;\nreturn msg;",
+        "outputs": 1,
+        "x": 350, "y": 100
+    },
+    {
+        "id": "zammad-create",
+        "type": "zammad-ticket",
+        "name": "Create Ticket",
+        "config": "zammad-config-id",
+        "operation": "create",
+        "x": 550, "y": 100
+    },
+    {
+        "id": "zammad-tag",
+        "type": "zammad-ticket",
+        "name": "Add WooCommerce Tag",
+        "config": "zammad-config-id",
+        "operation": "addTag",
+        "x": 750, "y": 100
+    }
+]
+```
+
+**Full flow with Nextcloud OCS nodes** (after Zammad ticket creation):
+
+1. `woocommerce-order` (operation: list, status=processing) → trigger
+2. Function node extracts `billing.email`, `billing.first_name`, `billing.last_name`, `billing.company`, `number`, `total`, `currency`, `line_items`
+3. `zammad-ticket` (operation: create) — builds ticket from extracted data
+4. `zammad-ticket` (operation: addTag) — tag `woocommerce-order`
+5. Existing Nextcloud OCS nodes create/update:
+   - Customer folder
+   - Note or Deck card
+   - Optional calendar event
+   - Link back to Zammad ticket in ticket body or Nextcloud note
+
+## Integration with Other Packages
+
+- **nextcloud-nodered-woocommerce**: Polls WooCommerce API for new orders and triggers this flow.
+- **nextcloud-nodered-ocs-api**: Provides Nextcloud OCS nodes for creating folders, notes, deck cards, etc.
+- **nextcloud-nodered-agent**: Agent-based nodes for complex orchestration.
+
+## Credentials Security
+
+- Tokens and passwords are stored **only** in the Node-RED config node (encrypted at rest).
+- Never commit credentials to git (`.gitignore` excludes them).
+- The config node uses Node-RED's built-in credential encryption.
+
+## License
+
+MIT
@@ -0,0 +1,50 @@
+#!/usr/bin/env bash
+set -euo pipefail
+
+# Bootstrap installer for node-red-contrib-nextcloud-zammad
+# Clones repo and integrates into existing nextcloud-node-red
+
+REPO_URL="https://kode.hannesahlin.se/n3wk/nextcloud-nodered-zammad.git"
+INSTALL_DIR="${INSTALL_DIR:-/opt/node-red-contrib-nextcloud-zammad}"
+NODERED_DIR="${NODERED_DIR:-}"
+
+echo "=== Nextcloud Zammad Node-RED Bootstrap Installer ==="
+
+# Auto-detect nextcloud-node-red directory if not set
+if [[ -z "$NODERED_DIR" ]]; then
+    for dir in \
+        "/opt/nextcloud-node-red" \
+        "/home/ncdeploy/nextcloud-node-red" \
+        "/root/nextcloud-node-red" \
+        "$(docker inspect -f '{{.Config.Labels}}' nextcloud-node-red 2>/dev/null | grep -o 'com.docker.compose.project.working_dir=[^ ]*' | cut -d= -f2)"; do
+        if [[ -n "$dir" && -d "$dir" && -f "$dir/Dockerfile" ]]; then
+            NODERED_DIR="$dir"
+            break
+        fi
+    done
+fi
+
+if [[ -z "$NODERED_DIR" ]]; then
+    echo "ERROR: Could not auto-detect nextcloud-node-red directory."
+    echo "Set NODERED_DIR environment variable."
+    exit 1
+fi
+
+echo "Target Node-RED: $NODERED_DIR"
+
+# Clone or update repo
+if [[ -d "$INSTALL_DIR/.git" ]]; then
+    echo "Updating existing repo..."
+    git -C "$INSTALL_DIR" pull --ff-only || echo "Pull failed, continuing with existing code..."
+else
+    echo "Cloning repo..."
+    git clone --depth 1 "$REPO_URL" "$INSTALL_DIR"
+fi
+
+# Run integration
+export NODERED_DIR
+"$INSTALL_DIR/integrate-into-nodered.sh"
+
+echo ""
+echo "=== Bootstrap Complete ==="
+echo "Rebuild with: cd $NODERED_DIR && docker compose build --no-cache && docker compose up -d"
@@ -0,0 +1,12 @@
+services:
+  node-red:
+    build: .
+    image: nextcloud-node-red-zammad:latest
+    container_name: nextcloud-node-red-zammad
+    restart: unless-stopped
+    network_mode: host
+    volumes:
+      - node-red-data:/data
+
+volumes:
+  node-red-data:
@@ -0,0 +1,34 @@
+#!/bin/sh
+# Install zammad nodes into /data at runtime.
+# /data is a Docker volume that masks build-time COPY.
+
+set -eu
+
+SRC="/opt/nextcloud-nodes/node-red-contrib-nextcloud-zammad"
+DST_DIR="/data/node_modules"
+DST="$DST_DIR/node-red-contrib-nextcloud-zammad"
+
+if [ ! -d "$SRC" ]; then
+  echo "[entrypoint] ERROR: source directory missing: $SRC" >&2
+  ls -la /opt || true
+  ls -la /opt/nextcloud-nodes || true
+  exit 1
+fi
+
+mkdir -p "$DST_DIR"
+rm -rf "$DST"
+cp -a "$SRC" "$DST_DIR/"
+
+if [ ! -f "$DST/package.json" ]; then
+  echo "[entrypoint] ERROR: install did not produce $DST/package.json" >&2
+  ls -la /data || true
+  ls -la "$DST_DIR" || true
+  exit 1
+fi
+
+chown -R node-red:node-red /data "$DST_DIR" "$DST" || true
+chmod -R a+rX "$DST" || true
+
+export NODE_RED_USER_DIR=/data
+
+exec node-red --userDir /data
@@ -0,0 +1,57 @@
+[
+    {
+        "id": "wc-poll-trigger",
+        "type": "inject",
+        "name": "Poll Processing Orders",
+        "topic": "woocommerce/poll",
+        "payload": "",
+        "payloadType": "date",
+        "repeat": "900",
+        "crontab": "",
+        "once": false,
+        "onceDelay": 0.1,
+        "x": 150,
+        "y": 100,
+        "wires": [["wc-list-orders"]]
+    },
+    {
+        "id": "wc-list-orders",
+        "type": "woocommerce-order",
+        "name": "List Processing Orders",
+        "config": "woocommerce-config-placeholder",
+        "operation": "list",
+        "x": 350,
+        "y": 100,
+        "wires": [["wc-extract-info"]]
+    },
+    {
+        "id": "wc-extract-info",
+        "type": "function",
+        "name": "Extract Order Info",
+        "func": "var order = Array.isArray(msg.payload) ? msg.payload[0] : msg.payload;\nif (!order || !order.billing) return null;\nmsg.title = 'Order #' + order.number + ' – ' + order.billing.first_name + ' ' + order.billing.last_name;\nif (order.billing.company) msg.title += ' (' + order.billing.company + ')';\nmsg.customer = order.billing.email;\nmsg.body = 'Products:\\n';\nif (order.line_items) {\n    for (var i = 0; i < order.line_items.length; i++) {\n        var item = order.line_items[i];\n        msg.body += '- ' + item.name + ' x' + item.quantity + ' (' + order.currency + ' ' + item.total + ')\\n';\n    }\n}\nmsg.body += '\\nTotal: ' + order.currency + ' ' + order.total;\nmsg.body += '\\nAddress: ' + order.billing.address_1 + ', ' + order.billing.city + ' ' + order.billing.postcode;\nmsg.body += '\\nPhone: ' + order.billing.phone;\nmsg.body += '\\nEmail: ' + order.billing.email;\nmsg.ticketId = order.id;\nmsg.tag = 'woocommerce-order';\nreturn msg;",
+        "outputs": 1,
+        "x": 550,
+        "y": 100,
+        "wires": [["zammad-create-ticket"]]
+    },
+    {
+        "id": "zammad-create-ticket",
+        "type": "zammad-ticket",
+        "name": "Create Ticket",
+        "config": "zammad-config-placeholder",
+        "operation": "create",
+        "x": 750,
+        "y": 100,
+        "wires": [["zammad-add-tag"]]
+    },
+    {
+        "id": "zammad-add-tag",
+        "type": "zammad-ticket",
+        "name": "Add WooCommerce Tag",
+        "config": "zammad-config-placeholder",
+        "operation": "addTag",
+        "x": 950,
+        "y": 100,
+        "wires": [[]]
+    }
+]
@@ -0,0 +1,140 @@
+#!/usr/bin/env bash
+set -euo pipefail
+
+# Integration script for node-red-contrib-nextcloud-zammad
+# Patches zammad nodes into existing nextcloud-node-red Docker image
+
+SCRIPT_DIR="$(cd "$(dirname "${BASH_SOURCE[0]}")" && pwd)"
+PACKAGE_NAME="node-red-contrib-nextcloud-zammad"
+
+# Auto-detect Node-RED directory
+if [[ -z "${NODERED_DIR:-}" ]]; then
+    for dir in \
+        "/opt/nextcloud-node-red" \
+        "/home/ncdeploy/nextcloud-node-red" \
+        "/root/nextcloud-node-red" \
+        "$(dirname "$SCRIPT_DIR")/nextcloud-node-red" \
+        "$(docker inspect -f '{{.Config.Labels}}' nextcloud-node-red 2>/dev/null | grep -o 'com.docker.compose.project.working_dir=[^ ]*' | cut -d= -f2)"; do
+        if [[ -n "$dir" && -d "$dir" && -f "$dir/Dockerfile" ]]; then
+            NODERED_DIR="$dir"
+            break
+        fi
+    done
+fi
+
+if [[ -z "${NODERED_DIR:-}" ]] || [[ ! -d "$NODERED_DIR" ]]; then
+    echo "ERROR: Could not auto-detect nextcloud-node-red directory."
+    echo "Set NODERED_DIR environment variable."
+    exit 1
+fi
+
+if [[ ! -f "$NODERED_DIR/Dockerfile" ]]; then
+    echo "ERROR: No Dockerfile found in $NODERED_DIR"
+    exit 1
+fi
+
+echo "=== Nextcloud Zammad Node-RED Integration ==="
+echo "Source: $SCRIPT_DIR"
+echo "Target: $NODERED_DIR"
+
+# 1. Copy nodes to nextcloud-node-red nodes subdirectory
+NODES_TARGET="$NODERED_DIR/nodes/$PACKAGE_NAME"
+echo "[integrate] Copying zammad nodes to $NODES_TARGET..."
+mkdir -p "$NODES_TARGET"
+cp "$SCRIPT_DIR/nodes"/*.js "$NODES_TARGET/"
+cp "$SCRIPT_DIR/nodes"/*.html "$NODES_TARGET/"
+cp "$SCRIPT_DIR/nodes/package.json" "$NODES_TARGET/"
+echo "  Nodes copied."
+
+# 2. Patch Dockerfile to COPY zammad nodes into /opt
+DOCKERFILE="$NODERED_DIR/Dockerfile"
+echo "[integrate] Patching Dockerfile..."
+
+if grep -q "$PACKAGE_NAME" "$DOCKERFILE"; then
+    echo "  Dockerfile already contains $PACKAGE_NAME"
+else
+    cp "$DOCKERFILE" "$DOCKERFILE.bak.$(date +%s)"
+
+    sed -i '/COPY nodes\//a\
+COPY nodes/ '"$PACKAGE_NAME"' /opt/nextcloud-nodes/'"$PACKAGE_NAME"'\
+' "$DOCKERFILE"
+
+    echo "  Dockerfile patched with COPY for $PACKAGE_NAME."
+fi
+
+# 3. Patch entrypoint.sh to install zammad nodes at container start
+ENTRYPOINT="$NODERED_DIR/entrypoint.sh"
+echo "[integrate] Patching entrypoint.sh..."
+
+if [[ -f "$ENTRYPOINT" ]]; then
+    cp "$ENTRYPOINT" "$ENTRYPOINT.bak.$(date +%s)"
+
+    if ! grep -q "$PACKAGE_NAME" "$ENTRYPOINT"; then
+        cat >> "$ENTRYPOINT" << 'PATCH_EOF'
+
+# --- node-red-contrib-nextcloud-zammad ---
+SRC_ZAMMAD="/opt/nextcloud-nodes/node-red-contrib-nextcloud-zammad"
+DST_ZAMMAD="/data/node_modules/node-red-contrib-nextcloud-zammad"
+if [ -d "$SRC_ZAMMAD" ]; then
+    echo "[entrypoint] Installing zammad nodes into /data..."
+    mkdir -p /data/node_modules
+    rm -rf "$DST_ZAMMAD"
+    cp -a "$SRC_ZAMMAD" /data/node_modules/
+    chown -R node-red:node-red "$DST_ZAMMAD" 2>/dev/null || true
+    chmod -R a+rX "$DST_ZAMMAD" 2>/dev/null || true
+    echo "[entrypoint] Zammad nodes installed."
+fi
+PATCH_EOF
+        echo "  entrypoint.sh patched."
+    else
+        echo "  entrypoint.sh already contains $PACKAGE_NAME."
+    fi
+else
+    echo "  WARNING: entrypoint.sh not found at $ENTRYPOINT"
+fi
+
+# 4. Create zammad nodes package in /opt for entrypoint to copy
+OPT_NODES_DIR="$NODERED_DIR/opt/nextcloud-nodes"
+echo "[integrate] Creating zammad nodes package in $OPT_NODES_DIR..."
+mkdir -p "$OPT_NODES_DIR/$PACKAGE_NAME/nodes"
+cp "$SCRIPT_DIR/nodes"/*.js "$OPT_NODES_DIR/$PACKAGE_NAME/nodes/"
+cp "$SCRIPT_DIR/nodes"/*.html "$OPT_NODES_DIR/$PACKAGE_NAME/nodes/"
+cp "$SCRIPT_DIR/nodes/package.json" "$OPT_NODES_DIR/$PACKAGE_NAME/package.json"
+echo "  Package created."
+
+# 5. Update docker-compose.yml to mount /opt/nextcloud-nodes
+COMPOSE="$NODERED_DIR/docker-compose.yml"
+if [[ -f "$COMPOSE" ]]; then
+    echo "[integrate] Checking docker-compose.yml for zammad volume..."
+    if ! grep -q "nextcloud-nodes" "$COMPOSE"; then
+        cp "$COMPOSE" "$COMPOSE.bak.$(date +%s)"
+
+        # Add volume mount under services.node-red.volumes
+        sed -i '/- node-red-data:\/data/a\
+      - nextcloud-nodes:/opt/nextcloud-nodes' "$COMPOSE"
+
+        # Add named volume under top-level volumes
+        sed -i '/^volumes:/a\
+  nextcloud-nodes:' "$COMPOSE"
+
+        echo "  docker-compose.yml updated with nextcloud-nodes volume."
+    else
+        echo "  docker-compose.yml already has nextcloud-nodes volume."
+    fi
+else
+    echo "  WARNING: docker-compose.yml not found at $COMPOSE"
+fi
+
+echo ""
+echo "=== Integration Complete ==="
+echo ""
+echo "Next steps:"
+echo "1. Rebuild the Docker image:"
+echo "   cd $NODERED_DIR && docker compose build --no-cache"
+echo ""
+echo "2. Restart the container:"
+echo "   docker compose up -d"
+echo ""
+echo "3. In Node-RED, configure a 'zammad config' node with your API token."
+echo ""
+echo "4. Import example flows from: $SCRIPT_DIR/flows/"
@@ -0,0 +1,23 @@
+{
+    "name": "node-red-contrib-nextcloud-zammad",
+    "version": "1.0.0",
+    "description": "Node-RED nodes for Zammad API integration",
+    "keywords": ["node-red", "zammad", "ticketing", "support"],
+    "license": "MIT",
+    "repository": {
+        "type": "git",
+        "url": "https://kode.hannesahlin.se/n3wk/nextcloud-nodered-zammad"
+    },
+    "node-red": {
+        "nodes": {
+            "zammad-config": "zammad-config.js",
+            "zammad-api": "zammad-api.js",
+            "zammad-ticket": "zammad-ticket.js",
+            "zammad-user": "zammad-user.js",
+            "zammad-organization": "zammad-organization.js"
+        }
+    },
+    "engines": {
+        "node": ">=14.0.0"
+    }
+}
@@ -0,0 +1,58 @@
+<script type="text/javascript">
+    RED.nodes.registerType("zammad-api", {
+        category: "Zammad",
+        color: "#3e8e41",
+        defaults: {
+            name: { value: "" },
+            config: { type: "zammad-config", required: true }
+        },
+        inputs: 1,
+        outputs: 1,
+        icon: "font-awesome/fa-exchange",
+        label: function () {
+            return this.name || "Zammad API";
+        },
+        labelStyle: function () {
+            return this.name ? "node_label_italic" : "";
+        },
+        oneditprepare: function () {
+            $("#node-input-config").val(this.config ? this.config.id : "");
+        }
+    });
+</script>
+
+<script type="text/x-red" data-template-name="zammad-api">
+    <div class="form-row">
+        <label for="node-input-name"><i class="fa fa-tag"></i> Name</label>
+        <input type="text" id="node-input-name" placeholder="Zammad API">
+    </div>
+    <div class="form-row">
+        <label for="node-input-config"><i class="fa fa-server"></i> Config</label>
+        <input type="text" id="node-input-config">
+    </div>
+    <div class="form-tips" style="color:#888; font-size:11px; margin-top:10px;">
+        Override via message properties:
+        <ul style="margin:4px 0; padding-left:18px;">
+            <li><b>msg.method</b> – GET, POST, PUT, DELETE</li>
+            <li><b>msg.endpoint</b> – /tickets, /users, etc.</li>
+            <li><b>msg.payload</b> – request body (object or JSON string)</li>
+            <li><b>msg.headers</b> – additional headers object</li>
+        </ul>
+    </div>
+</script>
+
+<script type="text/x-red" data-help-name="zammad-api">
+    <p>Generic Zammad API caller. Sends any HTTP method to any endpoint.</p>
+    <h3>Inputs</h3>
+    <dl class="message-properties">
+        <dt>msg.method<span class="property-type">string</span></dt><dd>HTTP method (GET, POST, PUT, DELETE). Default: GET</dd>
+        <dt>msg.endpoint<span class="property-type">string</span></dt><dd>API path e.g. /tickets, /users/search</dd>
+        <dt>msg.payload<span class="property-type">object|string</span></dt><dd>Request body</dd>
+        <dt>msg.headers<span class="property-type">object</span></dt><dd>Additional HTTP headers</dd>
+    </dl>
+    <h3>Outputs</h3>
+    <dl class="message-properties">
+        <dt>msg.payload<span class="property-type">object</span></dt><dd>Parsed JSON response body</dd>
+        <dt>msg.statusCode<span class="property-type">number</span></dt><dd>HTTP status code</dd>
+    </dl>
+</script>
@@ -0,0 +1,44 @@
+module.exports = function (RED) {
+    "use strict";
+
+    function ZammadApiNode(config) {
+        RED.nodes.createNode(this, config);
+        const node = this;
+
+        node.configNode = RED.nodes.getNode(config.config);
+        if (!node.configNode) {
+            node.error("No zammad-config node configured");
+            return;
+        }
+
+        node.status({ fill: "blue", shape: "ring", text: "ready" });
+
+        node.on("input", function (msg, send, done) {
+            const method = (msg.method || "GET").toUpperCase();
+            const endpoint = msg.endpoint || msg.path || "/";
+            const body = msg.payload !== undefined ? msg.payload : msg.body;
+            const extraHeaders = msg.headers || {};
+
+            node.status({ fill: "yellow", shape: "dot", text: method + " " + endpoint });
+
+            node.configNode.sendRequest(method, endpoint, body, extraHeaders, function (err, result) {
+                if (err) {
+                    node.status({ fill: "red", shape: "ring", text: "error" });
+                    if (done) done(err);
+                    else node.error(err, msg);
+                    return;
+                }
+
+                msg.payload = result.body;
+                msg.statusCode = result.statusCode;
+                msg.zammad = result;
+
+                node.status({ fill: "green", shape: "dot", text: result.statusCode });
+                send(msg);
+                if (done) done();
+            });
+        });
+    }
+
+    RED.nodes.registerType("zammad-api", ZammadApiNode);
+};
@@ -0,0 +1,67 @@
+<script type="text/javascript">
+    RED.nodes.registerType("zammad-config", {
+        category: "config",
+        defaults: {
+            name: { value: "" },
+            baseUrl: { value: "https://support.hanssonit.se/api/v1", required: true },
+            useToken: { value: true }
+        },
+        credentials: {
+            token: { type: "text" },
+            username: { type: "text" },
+            password: { type: "password" }
+        },
+        label: function () {
+            return this.name || this.baseUrl || "Zammad";
+        },
+        labelStyle: function () {
+            return this.name ? "node_label_italic" : "";
+        }
+    });
+</script>
+
+<script type="text/x-red" data-template-name="zammad-config">
+    <div class="form-row">
+        <label for="node-config-input-name"><i class="fa fa-tag"></i> Name</label>
+        <input type="text" id="node-config-input-name" placeholder="Zammad Config">
+    </div>
+    <div class="form-row">
+        <label for="node-config-input-baseUrl"><i class="fa fa-server"></i> Base URL</label>
+        <input type="text" id="node-config-input-baseUrl" placeholder="https://support.hanssonit.se/api/v1">
+    </div>
+    <div class="form-row">
+        <label for="node-config-input-useToken"><i class="fa fa-lock"></i> Use Token Auth</label>
+        <input type="checkbox" id="node-config-input-useToken" checked style="width:auto;">
+    </div>
+    <div id="zammad-token-section">
+        <div class="form-row">
+            <label for="node-config-input-token"><i class="fa fa-key"></i> API Token</label>
+            <input type="text" id="node-config-input-token" autocomplete="off">
+            <div class="form-tips" style="color:#888; font-size:11px; margin-top:4px;">
+                Create token at https://support.hanssonit.se while logged in.<br>
+                Required permission: <b>ticket.agent</b>
+            </div>
+        </div>
+    </div>
+    <div id="zammad-basic-section" style="display:none;">
+        <div class="form-row">
+            <label for="node-config-input-username"><i class="fa fa-user"></i> Username</label>
+            <input type="text" id="node-config-input-username" placeholder="Hannes">
+        </div>
+        <div class="form-row">
+            <label for="node-config-input-password"><i class="fa fa-key"></i> Password</label>
+            <input type="password" id="node-config-input-password" autocomplete="off">
+        </div>
+    </div>
+</script>
+
+<script type="text/x-red" data-help-name="zammad-config">
+    <p>Zammad API configuration node.</p>
+    <h3>Details</h3>
+    <p>Configure your Zammad instance connection.</p>
+    <ul>
+        <li><b>Base URL</b> – Must be <code>https://support.hanssonit.se/api/v1</code> (do not use zammad.kafit.se).</li>
+        <li><b>Token Auth</b> – Preferred. Create token on support.hanssonit.se with <code>ticket.agent</code> permission.</li>
+        <li><b>Basic Auth</b> – Username is typically just <code>Hannes</code> (not full email).</li>
+    </ul>
+</script>
@@ -0,0 +1,59 @@
+module.exports = function (RED) {
+    "use strict";
+
+    const https = require("https");
+    const http = require("http");
+
+    function ZammadConfigNode(config) {
+        RED.nodes.createNode(this, config);
+        const node = this;
+
+        node.baseUrl = (config.baseUrl || "https://support.hanssonit.se/api/v1").replace(/\/+$/, "");
+        node.useToken = config.useToken !== false;
+        node.token = config.token || "";
+        node.username = config.username || "";
+        node.password = config.password || "";
+
+        node.sendRequest = function (method, path, body, msgHeaders, callback) {
+            const url = new URL(node.baseUrl + path);
+            const parsedBody = body !== undefined ? (typeof body === "string" ? body : JSON.stringify(body)) : undefined;
+
+            const headers = Object.assign({ "Accept": "application/json", "Content-Type": "application/json" }, msgHeaders || {});
+            if (parsedBody !== undefined) headers["Content-Length"] = Buffer.byteLength(parsedBody);
+
+            if (node.useToken && node.token) {
+                headers["Authorization"] = "Token token=" + node.token;
+            } else if (node.username && node.password) {
+                headers["Authorization"] = "Basic " + Buffer.from(node.username + ":" + node.password).toString("base64");
+            }
+
+            const options = {
+                method, hostname: url.hostname,
+                port: url.port || (url.protocol === "https:" ? 443 : 80),
+                path: url.pathname + url.search, headers, rejectUnauthorized: false
+            };
+
+            const req = (url.protocol === "https:" ? https : http).request(options, function (res) {
+                let data = "";
+                res.on("data", chunk => data += chunk);
+                res.on("end", () => {
+                    let parsed = null;
+                    if (data) { try { parsed = JSON.parse(data); } catch (e) { parsed = data; } }
+                    if (res.statusCode >= 200 && res.statusCode < 300) {
+                        callback(null, { statusCode: res.statusCode, body: parsed, headers: res.headers });
+                    } else {
+                        const err = new Error("Zammad API returned status " + res.statusCode + ": " + data);
+                        err.statusCode = res.statusCode;
+                        err.body = parsed;
+                        callback(err);
+                    }
+                });
+            });
+            req.on("error", callback);
+            if (parsedBody !== undefined) req.write(parsedBody);
+            req.end();
+        };
+    }
+
+    RED.nodes.registerType("zammad-config", ZammadConfigNode);
+};
@@ -0,0 +1,54 @@
+<script type="text/javascript">
+    RED.nodes.registerType("zammad-organization", {
+        category: "Zammad",
+        color: "#3e8e41",
+        defaults: {
+            name: { value: "" },
+            config: { type: "zammad-config", required: true },
+            operation: { value: "list" }
+        },
+        inputs: 1,
+        outputs: 1,
+        icon: "font-awesome/fa-building",
+        label: function () {
+            return this.name || ("Zammad Org " + this.operation);
+        },
+        labelStyle: function () {
+            return this.name ? "node_label_italic" : "";
+        },
+        oneditprepare: function () {
+            $("#node-input-config").val(this.config ? this.config.id : "");
+        },
+        oneditsave: function () {
+            this.operation = $("#node-select-operation").val();
+        }
+    });
+</script>
+
+<script type="text/x-red" data-template-name="zammad-organization">
+    <div class="form-row">
+        <label for="node-input-name"><i class="fa fa-tag"></i> Name</label>
+        <input type="text" id="node-input-name" placeholder="Zammad Organization">
+    </div>
+    <div class="form-row">
+        <label for="node-input-config"><i class="fa fa-server"></i> Config</label>
+        <input type="text" id="node-input-config">
+    </div>
+    <div class="form-row">
+        <label for="node-select-operation"><i class="fa fa-wrench"></i> Operation</label>
+        <select id="node-select-operation">
+            <option value="list">List Organizations</option>
+            <option value="search">Search Organizations</option>
+            <option value="get">Get Organization by ID</option>
+            <option value="create">Create Organization</option>
+        </select>
+    </div>
+    <div class="form-tips" style="color:#888; font-size:11px; margin-top:10px;">
+        <b>Search</b>: msg.query – e.g. <code>name:LRG Invest AB</code><br>
+        <b>Create</b>: msg.name, msg.note, msg.street, msg.zip, msg.city, msg.country
+    </div>
+</script>
+
+<script type="text/x-red" data-help-name="zammad-organization">
+    <p>Zammad organization operations: list, search, get, create.</p>
+</script>
@@ -0,0 +1,83 @@
+module.exports = function (RED) {
+    "use strict";
+
+    function ZammadOrganizationNode(config) {
+        RED.nodes.createNode(this, config);
+        const node = this;
+
+        node.configNode = RED.nodes.getNode(config.config);
+        if (!node.configNode) {
+            node.error("No zammad-config node configured");
+            return;
+        }
+
+        node.operation = config.operation || "list";
+
+        node.status({ fill: "blue", shape: "ring", text: "ready" });
+
+        function doRequest(method, path, body, msg, done) {
+            node.status({ fill: "yellow", shape: "dot", text: method + " " + path });
+            node.configNode.sendRequest(method, path, body, {}, function (err, result) {
+                if (err) {
+                    node.status({ fill: "red", shape: "ring", text: "error" });
+                    if (done) done(err);
+                    else node.error(err, msg);
+                    return;
+                }
+                msg.payload = result.body;
+                msg.statusCode = result.statusCode;
+                msg.zammad = result;
+                node.status({ fill: "green", shape: "dot", text: result.statusCode });
+                done();
+            });
+        }
+
+        node.on("input", function (msg, send, done) {
+            const op = msg.operation || node.operation;
+
+            switch (op) {
+                case "list": {
+                    const params = new URLSearchParams();
+                    if (msg.limit) params.append("per_page", msg.limit);
+                    if (msg.page) params.append("page", msg.page);
+                    const qs = params.toString();
+                    doRequest("GET", "/organizations" + (qs ? "?" + qs : ""), undefined, msg, done);
+                    break;
+                }
+                case "search": {
+                    const searchParams = new URLSearchParams();
+                    if (msg.query) searchParams.append("query", msg.query);
+                    if (msg.limit) searchParams.append("per_page", msg.limit);
+                    const qs = searchParams.toString();
+                    doRequest("GET", "/organizations/search" + (qs ? "?" + qs : ""), undefined, msg, done);
+                    break;
+                }
+                case "get": {
+                    const id = msg.organizationId || msg.payload;
+                    if (!id) { node.error("Missing organizationId"); if (done) done(new Error("Missing organizationId")); return; }
+                    doRequest("GET", "/organizations/" + encodeURIComponent(id), undefined, msg, done);
+                    break;
+                }
+                case "create": {
+                    const body = msg.payload && typeof msg.payload === "object" ? msg.payload : {
+                        name: msg.name || "",
+                        note: msg.note || "",
+                        street: msg.street || "",
+                        zip: msg.zip || "",
+                        city: msg.city || "",
+                        country: msg.country || ""
+                    };
+                    doRequest("POST", "/organizations", body, msg, done);
+                    break;
+                }
+                default: {
+                    const err = new Error("Unknown operation: " + op);
+                    node.error(err);
+                    if (done) done(err);
+                }
+            }
+        });
+    }
+
+    RED.nodes.registerType("zammad-organization", ZammadOrganizationNode);
+};
@@ -0,0 +1,79 @@
+<script type="text/javascript">
+    RED.nodes.registerType("zammad-ticket", {
+        category: "Zammad",
+        color: "#3e8e41",
+        defaults: {
+            name: { value: "" },
+            config: { type: "zammad-config", required: true },
+            operation: { value: "list" },
+            topic: { value: "" }
+        },
+        inputs: 1,
+        outputs: 1,
+        icon: "font-awesome/fa-ticket",
+        label: function () {
+            return this.name || ("Zammad " + this.operation);
+        },
+        labelStyle: function () {
+            return this.name ? "node_label_italic" : "";
+        },
+        oneditprepare: function () {
+            $("#node-input-config").val(this.config ? this.config.id : "");
+            var op = this.operation || "list";
+            $("#node-select-operation").val(op);
+            $("#node-input-topic").parent().toggle(op === "subscribe" || op === "publish");
+        },
+        oneditsave: function () {
+            this.operation = $("#node-select-operation").val();
+        }
+    });
+</script>
+
+<script type="text/x-red" data-template-name="zammad-ticket">
+    <div class="form-row">
+        <label for="node-input-name"><i class="fa fa-tag"></i> Name</label>
+        <input type="text" id="node-input-name" placeholder="Zammad Ticket">
+    </div>
+    <div class="form-row">
+        <label for="node-input-config"><i class="fa fa-server"></i> Config</label>
+        <input type="text" id="node-input-config">
+    </div>
+    <div class="form-row">
+        <label for="node-select-operation"><i class="fa fa-wrench"></i> Operation</label>
+        <select id="node-select-operation">
+            <option value="list">List Tickets</option>
+            <option value="search">Search Tickets</option>
+            <option value="get">Get Ticket</option>
+            <option value="create">Create Ticket</option>
+            <option value="update">Update Ticket</option>
+            <option value="articles">List Articles</option>
+            <option value="addArticle">Add Article</option>
+            <option value="tags">List Tags</option>
+            <option value="addTag">Add Tag</option>
+        </select>
+    </div>
+    <div class="form-tips" style="color:#888; font-size:11px; margin-top:10px;">
+        <b>Create</b>: Set msg.title, msg.customer, msg.body, msg.group, msg.state, msg.priority —
+        or send a full JSON payload object with those fields.<br>
+        <b>Search</b>: Zammad query syntax e.g. <code>state.name:open</code>,
+        <code>customer.email:foo@example.com</code>, <code>title:order</code><br>
+        <b>addArticle</b>: msg.articleBody, msg.sender ("Agent"/"Customer"), msg.from (email for customer articles)<br>
+        <b>addTag</b>: msg.tag — e.g. "woocommerce-order"
+    </div>
+</script>
+
+<script type="text/x-red" data-help-name="zammad-ticket">
+    <p>Zammad ticket operations: list, search, get, create, update, articles, tags.</p>
+    <h3>Operations</h3>
+    <ul>
+        <li><b>list</b> – List all tickets (optional msg.query, msg.limit, msg.page)</li>
+        <li><b>search</b</b> – Search via Zammad query syntax (msg.query)</li>
+        <li><b>get</b> – Get single ticket by msg.ticketId</li>
+        <li><b>create</b> – Create from individual properties or full JSON payload</li>
+        <li><b>update</b> – Update existing ticket (msg.ticketId)</li>
+        <li><b>articles</b> – List ticket articles (msg.ticketId)</li>
+        <li><b>addArticle</b> – Add article to ticket (msg.ticketId, msg.articleBody, msg.sender)</li>
+        <li><b>tags</b> – List ticket tags (msg.ticketId)</li>
+        <li><b>addTag</b> – Add tag to ticket (msg.ticketId, msg.tag)</li>
+    </ul>
+</script>
@@ -0,0 +1,117 @@
+module.exports = function (RED) {
+    "use strict";
+
+    function ZammadTicketNode(config) {
+        RED.nodes.createNode(this, config);
+        const node = this;
+
+        node.configNode = RED.nodes.getNode(config.config);
+        if (!node.configNode) { node.error("No zammad-config node configured"); return; }
+
+        node.operation = config.operation || "list";
+        node.status({ fill: "blue", shape: "ring", text: "ready" });
+
+        function doRequest(method, path, body, msg, done) {
+            node.status({ fill: "yellow", shape: "dot", text: method + " " + path });
+            node.configNode.sendRequest(method, path, body, {}, function (err, result) {
+                if (err) { node.status({ fill: "red", shape: "ring", text: "error" }); done ? done(err) : node.error(err, msg); return; }
+                msg.payload = result.body;
+                msg.statusCode = result.statusCode;
+                msg.zammad = result;
+                node.status({ fill: "green", shape: "dot", text: result.statusCode });
+                done();
+            });
+        }
+
+        function buildTicketPayload(msg) {
+            if (msg.payload && typeof msg.payload === "object" && msg.payload.title) return msg.payload;
+            const p = {};
+            if (msg.title !== undefined) p.title = msg.title;
+            if (msg.customer !== undefined) p.customer = msg.customer;
+            if (msg.group !== undefined) p.group = msg.group;
+            if (msg.state !== undefined) p.state = msg.state;
+            if (msg.priority !== undefined) p.priority = msg.priority;
+            if (msg.body !== undefined || msg.articleBody !== undefined) {
+                p.article = { body: msg.body || msg.articleBody, from: msg.from || "System", to: msg.to || "", sender: msg.sender || "Agent", type: msg.articleType || "note" };
+            }
+            return p;
+        }
+
+        node.on("input", function (msg, send, done) {
+            const op = msg.operation || node.operation;
+            switch (op) {
+                case "list": {
+                    const p = new URLSearchParams();
+                    if (msg.query) p.append("query", msg.query);
+                    if (msg.limit) p.append("per_page", msg.limit);
+                    if (msg.page) p.append("page", msg.page);
+                    const qs = p.toString();
+                    doRequest("GET", "/tickets" + (qs ? "?" + qs : ""), undefined, msg, done);
+                    break;
+                }
+                case "search": {
+                    const p = new URLSearchParams();
+                    if (msg.query) p.append("query", msg.query);
+                    if (msg.limit) p.append("per_page", msg.limit);
+                    const qs = p.toString();
+                    doRequest("GET", "/tickets/search" + (qs ? "?" + qs : ""), undefined, msg, done);
+                    break;
+                }
+                case "get": {
+                    const id = msg.ticketId || msg.payload;
+                    if (!id) { node.error("Missing ticketId"); done && done(new Error("Missing ticketId")); return; }
+                    doRequest("GET", "/tickets/" + encodeURIComponent(id), undefined, msg, done);
+                    break;
+                }
+                case "create": {
+                    doRequest("POST", "/tickets", buildTicketPayload(msg), msg, done);
+                    break;
+                }
+                case "update": {
+                    const id = msg.ticketId || (msg.payload && msg.payload.id);
+                    if (!id) { node.error("Missing ticketId"); done && done(new Error("Missing ticketId")); return; }
+                    doRequest("PUT", "/tickets/" + encodeURIComponent(id),
+                        msg.payload && typeof msg.payload === "object" && msg.payload.title ? msg.payload : buildTicketPayload(msg), msg, done);
+                    break;
+                }
+                case "articles": {
+                    const id = msg.ticketId || (msg.payload && msg.payload.id);
+                    if (!id) { node.error("Missing ticketId"); done && done(new Error("Missing ticketId")); return; }
+                    doRequest("GET", "/ticket_articles/by_ticket/" + encodeURIComponent(id), undefined, msg, done);
+                    break;
+                }
+                case "addArticle": {
+                    const id = msg.ticketId || (msg.payload && msg.payload.id);
+                    if (!id) { node.error("Missing ticketId"); done && done(new Error("Missing ticketId")); return; }
+                    const sender = msg.sender || "Agent";
+                    doRequest("POST", "/ticket_articles", {
+                        body: msg.articleBody || msg.body || (msg.payload && msg.payload.body) || "",
+                        from: msg.from || sender, sender, type: msg.articleType || "note",
+                        internal: msg.internal !== undefined ? msg.internal : false, contentType: "text/plain"
+                    }, msg, done);
+                    break;
+                }
+                case "tags": {
+                    const id = msg.ticketId || (msg.payload && msg.payload.id);
+                    if (!id) { node.error("Missing ticketId"); done && done(new Error("Missing ticketId")); return; }
+                    doRequest("GET", "/tickets/" + encodeURIComponent(id) + "/tags", undefined, msg, done);
+                    break;
+                }
+                case "addTag": {
+                    const id = msg.ticketId || (msg.payload && msg.payload.id);
+                    const tag = msg.tag || msg.tagName;
+                    if (!id || !tag) { node.error("Missing ticketId or tag"); done && done(new Error("Missing ticketId or tag")); return; }
+                    doRequest("POST", "/tags/add", { tag, object: "Ticket", o_id: id }, msg, done);
+                    break;
+                }
+                default: {
+                    const err = new Error("Unknown operation: " + op);
+                    node.error(err);
+                    if (done) done(err);
+                }
+            }
+        });
+    }
+
+    RED.nodes.registerType("zammad-ticket", ZammadTicketNode);
+};
@@ -0,0 +1,63 @@
+<script type="text/javascript">
+    RED.nodes.registerType("zammad-user", {
+        category: "Zammad",
+        color: "#3e8e41",
+        defaults: {
+            name: { value: "" },
+            config: { type: "zammad-config", required: true },
+            operation: { value: "list" }
+        },
+        inputs: 1,
+        outputs: 1,
+        icon: "font-awesome/fa-user",
+        label: function () {
+            return this.name || ("Zammad User " + this.operation);
+        },
+        labelStyle: function () {
+            return this.name ? "node_label_italic" : "";
+        },
+        oneditprepare: function () {
+            $("#node-input-config").val(this.config ? this.config.id : "");
+        },
+        oneditsave: function () {
+            this.operation = $("#node-select-operation").val();
+        }
+    });
+</script>
+
+<script type="text/x-red" data-template-name="zammad-user">
+    <div class="form-row">
+        <label for="node-input-name"><i class="fa fa-tag"></i> Name</label>
+        <input type="text" id="node-input-name" placeholder="Zammad User">
+    </div>
+    <div class="form-row">
+        <label for="node-input-config"><i class="fa fa-server"></i> Config</label>
+        <input type="text" id="node-input-config">
+    </div>
+    <div class="form-row">
+        <label for="node-select-operation"><i class="fa fa-wrench"></i> Operation</label>
+        <select id="node-select-operation">
+            <option value="me">Get Current User (me)</option>
+            <option value="list">List Users</option>
+            <option value="search">Search Users</option>
+            <option value="get">Get User by ID</option>
+            <option value="create">Create User</option>
+        </select>
+    </div>
+    <div class="form-tips" style="color:#888; font-size:11px; margin-top:10px;">
+        <b>Search</b>: msg.query – e.g. <code>email:foo@example.com</code><br>
+        <b>Create</b>: msg.firstname, msg.lastname, msg.email, msg.phone, msg.customer (login), msg.group
+    </div>
+</script>
+
+<script type="text/x-red" data-help-name="zammad-user">
+    <p>Zammad user operations: me, list, search, get, create.</p>
+    <h3>Operations</h3>
+    <ul>
+        <li><b>me</b> – Get currently authenticated user info</li>
+        <li><b>list</b> – List all users (optional msg.limit, msg.page)</li>
+        <li><b>search</b> – Search users by query string (msg.query)</li>
+        <li><b>get</b> – Get user by msg.userId</li>
+        <li><b>create</b> – Create user from individual properties or full JSON payload</li>
+    </ul>
+</script>
@@ -0,0 +1,88 @@
+module.exports = function (RED) {
+    "use strict";
+
+    function ZammadUserNode(config) {
+        RED.nodes.createNode(this, config);
+        const node = this;
+
+        node.configNode = RED.nodes.getNode(config.config);
+        if (!node.configNode) {
+            node.error("No zammad-config node configured");
+            return;
+        }
+
+        node.operation = config.operation || "list";
+
+        node.status({ fill: "blue", shape: "ring", text: "ready" });
+
+        function doRequest(method, path, body, msg, done) {
+            node.status({ fill: "yellow", shape: "dot", text: method + " " + path });
+            node.configNode.sendRequest(method, path, body, {}, function (err, result) {
+                if (err) {
+                    node.status({ fill: "red", shape: "ring", text: "error" });
+                    if (done) done(err);
+                    else node.error(err, msg);
+                    return;
+                }
+                msg.payload = result.body;
+                msg.statusCode = result.statusCode;
+                msg.zammad = result;
+                node.status({ fill: "green", shape: "dot", text: result.statusCode });
+                done();
+            });
+        }
+
+        node.on("input", function (msg, send, done) {
+            const op = msg.operation || node.operation;
+
+            switch (op) {
+                case "me": {
+                    doRequest("GET", "/users/me", undefined, msg, done);
+                    break;
+                }
+                case "list": {
+                    const params = new URLSearchParams();
+                    if (msg.limit) params.append("per_page", msg.limit);
+                    if (msg.page) params.append("page", msg.page);
+                    const qs = params.toString();
+                    doRequest("GET", "/users" + (qs ? "?" + qs : ""), undefined, msg, done);
+                    break;
+                }
+                case "search": {
+                    const searchParams = new URLSearchParams();
+                    if (msg.query) searchParams.append("query", msg.query);
+                    if (msg.limit) searchParams.append("per_page", msg.limit);
+                    const qs = searchParams.toString();
+                    doRequest("GET", "/users/search" + (qs ? "?" + qs : ""), undefined, msg, done);
+                    break;
+                }
+                case "get": {
+                    const id = msg.userId || msg.payload;
+                    if (!id) { node.error("Missing userId"); if (done) done(new Error("Missing userId")); return; }
+                    doRequest("GET", "/users/" + encodeURIComponent(id), undefined, msg, done);
+                    break;
+                }
+                case "create": {
+                    const body = msg.payload && typeof msg.payload === "object" ? msg.payload : {
+                        firstname: msg.firstname || "",
+                        lastname: msg.lastname || "",
+                        email: msg.email || "",
+                        phone: msg.phone || "",
+                        customer: msg.customer || "",
+                        group: msg.group || "",
+                        note: msg.note || ""
+                    };
+                    doRequest("POST", "/users", body, msg, done);
+                    break;
+                }
+                default: {
+                    const err = new Error("Unknown operation: " + op);
+                    node.error(err);
+                    if (done) done(err);
+                }
+            }
+        });
+    }
+
+    RED.nodes.registerType("zammad-user", ZammadUserNode);
+};